Refund policy

Return & Refund Policy

We accept returns on unused, unopened products reported within 14 days of delivery.

To be eligible for a return or refund:

• The item must be defective, damaged, or incorrect.
• You must provide proof of purchase (order number) and a photo of the issue.
• Refunds will be sent to the original payment method.

How to Start a Return

Please contact us at darnaysscentedkreationsllc@yahoo.com within 14 days of receiving your order.

We’ll guide you through the return process.

Customers are responsible for return shipping unless the return is due to our error.

Damages and Issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

 

Non-Returnable Items

• Custom orders
• Seasonal collections
• Clearance items
• Used or opened products
• Gift cards

Refund Timing

Once we receive and inspect your return, we’ll notify you by email.

If approved, refunds are processed to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at darnaysscentedkreationsllc@gmail.com